Does It Provide Call Recordings and Transcripts?

Yes. SteadyCall’s private client dashboard includes call transcripts alongside assistant activity, your phone number, plan usage, and call analytics. Every call your AI voice assistant answers or makes generates a record you can review, so you are not left guessing what was said on a call you did not personally hear.

That said, a transcript and a raw audio recording are not automatically the same deliverable, and the specifics of format, storage length, and export options are not something we want to guess at here. Below is a direct breakdown of what is confirmed, what is reasonable to assume, and what you should ask about before you rely on this for anything compliance-sensitive.

What is confirmed today

Per SteadyCall’s current setup, your dashboard gives you:

• Call transcripts tied to assistant activity
• Real-time visibility into plan usage and call volume
• Analytics alongside the call-level detail
• Access that is yours alone — a private dashboard, not a shared or generic log

This is reviewed as part of how SteadyCall works, and the dashboard itself is part of the standard build covered under SteadyCall features. You do not need to request transcripts as an add-on — they are part of what you see once your assistant and number go live.

Why businesses actually want this

Most owners asking this question are not curious for curiosity’s sake. They want a way to:

• Check how a call was handled without listening to the whole thing
• Confirm what information a caller gave (name, reason for calling, request)
• Have a written record to refer back to if a customer disputes what was said
• Spot patterns — repeat questions, missed requests, common complaints — across multiple calls

A transcript answers ‘what happened on this call.’ It does not by itself answer ‘am I allowed to keep this record, and did I need the caller’s permission to make it’ — that second question depends on where you operate and who you are calling, not on what SteadyCall’s dashboard shows you.

What this means for consent and compliance

Call recording and transcription touch real legal obligations, and those obligations are not uniform. This is the part where generic advice is actively risky, so we are only stating what is directly documented by regulators, not summarizing general internet knowledge.

If you operate in Canada

Under PIPEDA, organizations that record customer telephone calls are generally expected to tell the customer the call is being recorded, state the purpose, and obtain consent — which can be implied if the customer continues the call after being informed. There are limited exceptions (for example, debt collection or fraud investigation), and organizations are expected to limit how long recordings are kept and use the information only for the stated purpose, per the Office of the Privacy Commissioner of Canada’s guidance on recording customer telephone calls. This guidance was last updated some years ago, and provincial rules can add further requirements, so it is worth confirming current status with counsel before you rely on it.

If you operate in the United States

If any of your calls are outbound sales or telemarketing calls, the FTC’s Telemarketing Sales Rule applies to how those calls are conducted, including Do Not Call Registry obligations and specific record-keeping requirements — see the Telemarketing Sales Rule as published in the Federal Register and the FTC’s own guidance on complying with the Telemarketing Sales Rule. This rule governs telemarketing conduct — it is not the same thing as general call-recording consent law, which in the U.S. is largely a matter of state wiretapping and eavesdropping statutes. Those vary by state, and we are intentionally not listing specific state rules here, because getting this wrong for your exact state and call direction is a legal question, not a product question. Confirm your obligations with your own counsel.

What is not yet specified — ask during discovery

The following details are genuinely not fixed yet in a way we can state publicly, and they should be part of your discovery call if they matter to your business:

• Exact transcript retention period and whether it is adjustable
• Whether raw audio playback is available alongside the text transcript
• Export formats for transcripts and analytics
• Any industry-specific handling needs (for example, healthcare or payment-related calls) — if your calls touch regulated data categories, say so during discovery so it can be addressed directly rather than assumed

SteadyCall does not provide legal advice, and nothing on this page should be treated as a substitute for your own counsel’s review of your specific state, province, or industry.

When a human still needs to step in

The assistant is built to handle the bulk of routine call volume — answering, routing, capturing information, and logging it to your dashboard. But transcripts are a record of what happened, not a decision-making tool. If a call involves a legal dispute, a sensitive disclosure, or a request that falls outside normal call handling, that is a point where a transcript should prompt a human follow-up rather than be treated as the final word. Reviewing SteadyCall results and discussing your specific call types during onboarding helps set clear expectations for where the line sits for your business.

Buying considerations before you commit

Transcripts and dashboard access are included in the standard setup — they are not a separate line item. What you are actually deciding on is whether the full package fits: SteadyCall pricing starts with a setup fee from $2,000 depending on complexity, plus a monthly subscription starting at $500 with usage-based costs beyond your base allocation. Setup is fully managed, onboarding runs through a discovery call, and most clients are live in about a week. There is no trial, the setup fee is non-refundable once work begins, and the subscription itself is month-to-month with a two-week cancellation notice. If transcript handling or consent requirements are a dealbreaker either way, raise it before the setup fee is paid.

Frequently Asked Questions