{"id":233,"date":"2026-09-26T23:13:04","date_gmt":"2026-09-26T23:13:04","guid":{"rendered":"https:\/\/steadycall.site\/solutions\/?page_id=233"},"modified":"2026-09-26T23:13:06","modified_gmt":"2026-09-26T23:13:06","slug":"ai-receptionist-for-law-firms","status":"publish","type":"page","link":"https:\/\/steadycall.site\/solutions\/industries\/ai-receptionist-for-law-firms\/","title":{"rendered":"AI Receptionist for Law Firms | 24\/7 New-Client Intake Handling"},"content":{"rendered":"\n<div class=\"scc-page\">\n<header class=\"hero\">\n  <span class=\"eyebrow\">Industry Solution<\/span>\n  <h1>AI Receptionist for Law Firms<\/h1>\n  <p class=\"lede\">A missed intake call after an accident or arrest often means a lost case, not a lost lead. SteadyCall&#8217;s AI voice assistant answers new-client calls around the clock, screens for the essentials, and hands off to your team when a human or an attorney needs to take over.<\/p>\n  <div class=\"actions\">\n    <a class=\"btn-primary\" href=\"https:\/\/steadycall.site\/#book\">Book a call with SteadyCall<\/a>\n    <a class=\"btn-secondary\" href=\"#faq\">See the FAQs<\/a>\n  <\/div>\n<\/header>\n<article class=\"scc-article\">\n<h2>The intake problem law firms actually have<\/h2><p>New-client calls to a law firm rarely arrive on a schedule. Accident victims call from the scene or the hospital. Someone facing arrest calls at 1 a.m. A prospective client with a family or employment matter calls during their lunch break because that is the only window they have. If those calls hit voicemail, or ring through to an empty front desk, the caller frequently moves on to the next firm on their search results page. For a firm that depends on new-matter intake for growth, that is not an efficiency problem \u2014 it is a revenue and reputation problem.<\/p><p>At the same time, a solo practitioner or small firm cannot realistically staff a live receptionist for every hour of the day, and larger firms often do not want their intake staff or paralegals tied up answering routine status and scheduling calls that do not require legal judgment.<\/p><h2>Who this is built for<\/h2><ul><li>Personal injury and accident firms that need to capture urgent, time-sensitive intake calls at any hour<\/li><li>Criminal defense and family law practices where callers often reach out outside business hours<\/li><li>General practice and small firms without dedicated front-desk staff<\/li><li>Firms that want existing staff focused on case work instead of routine phone screening and scheduling<\/li><\/ul><h2>Workflows the AI assistant can reasonably handle<\/h2><p>An AI voice assistant is well suited to the repetitive, structured parts of intake \u2014 the parts that do not require legal judgment:<\/p><ul><li>Answering every call, including nights, weekends, and holidays, so the caller is never sent to voicemail<\/li><li>Collecting basic caller information: name, contact details, the general nature of the matter, and key dates<\/li><li>Asking preliminary, non-advisory screening questions your firm defines in advance<\/li><li>Scheduling or offering to schedule a consultation with an attorney<\/li><li>Providing basic, firm-approved information such as office hours, location, and what documents to bring to a consultation<\/li><li>Logging every call as a transcript in a private dashboard so staff can review what was said and follow up quickly<\/li><\/ul><figure class=\"scc-image-slot\"><img decoding=\"async\" src=\"https:\/\/steadycall.site\/solutions\/wp-content\/uploads\/2026\/09\/steadycall-inline-SC-004.jpg\" alt=\"Attorney reviewing intake notes after a client screening call\" loading=\"lazy\"><\/figure><h2>Where a human \u2014 or an attorney \u2014 needs to step in<\/h2><p>An AI assistant should not be positioned as a substitute for legal judgment, and SteadyCall does not present it that way. There are clear points where a call needs to route to a person:<\/p><ul><li>Any request for legal advice, an opinion on the merits of a case, or an assessment of likely outcomes<\/li><li>Final decisions on whether the firm will accept a matter or sign an engagement<\/li><li>Emotionally distressed or high-risk callers (for example, someone describing an ongoing emergency) who need immediate human attention<\/li><li>Existing-client conversations that touch on privileged case details rather than general status questions<\/li><li>Any exchange your firm decides, based on its own risk assessment, is too sensitive to be handled by an automated system<\/li><\/ul><blockquote>The dividing line is not complicated: intake logistics (who, what, when, and where) are reasonable for an AI assistant to capture; anything that constitutes legal advice or a case-acceptance decision belongs with an attorney, every time.<\/blockquote><h2>Confidentiality and call-recording considerations<\/h2><p>Lawyers carry a professional duty of confidentiality regarding information related to a client&#8217;s representation, and generally cannot reveal that information without informed consent \u2014 this principle is reflected in state Rules of Professional Conduct such as <a href=\"https:\/\/www.ncbar.gov\/for-lawyers\/ethics-and-governing-rules\/rules-of-professional-conduct\/10-119-client-lawyer-relationship\/16-confidentiality-of-information\/\" target=\"_blank\" rel=\"noopener noreferrer\">North Carolina&#8217;s Rule 1.6<\/a>, which is one state&#8217;s codification of the ABA Model Rule. Every US state and Canadian province has its own version of this rule, and firms should confirm the specific requirements that apply to them with their own bar counsel before routing any intake call through an automated system.<\/p><p>Call-recording and disclosure requirements also vary by jurisdiction and should not be assumed. In Canada, the federal <a href=\"https:\/\/www.priv.gc.ca\/en\/privacy-topics\/privacy-laws-in-canada\/the-personal-information-protection-and-electronic-documents-act-pipeda\/pipeda_brief\/\" target=\"_blank\" rel=\"noopener noreferrer\">Personal Information Protection and Electronic Documents Act (PIPEDA)<\/a> requires organizations that record customer calls to inform the caller the call is being recorded, state the purpose, and obtain consent, according to guidance from the <a href=\"https:\/\/www.priv.gc.ca\/en\/privacy-topics\/surveillance\/02_05_d_14\/\" target=\"_blank\" rel=\"noopener noreferrer\">Office of the Privacy Commissioner of Canada<\/a>. In the United States, recording-consent rules differ state by state, and a firm operating across multiple states should verify the specific requirements for each state where it takes calls, rather than relying on a general assumption. There is also growing regulatory attention, though not yet settled law, around disclosing to callers that they are speaking with an AI system \u2014 the U.S. Congress has an introduced (not enacted) bill, the <a href=\"https:\/\/www.govinfo.gov\/content\/pkg\/BILLS-119hr9619ih\/html\/BILLS-119hr9619ih.htm\" target=\"_blank\" rel=\"noopener noreferrer\">People-First Chatbot Act<\/a>, addressing this, and the <a href=\"https:\/\/www.ftc.gov\/policy\/advocacy-research\/tech-at-ftc\/2024\/01\/ai-companies-uphold-your-privacy-confidentiality-commitments\" target=\"_blank\" rel=\"noopener noreferrer\">Federal Trade Commission has stated<\/a> that AI providers must uphold privacy and confidentiality commitments made to users. None of this should be treated as a settled rule specific to law-firm intake; firms should confirm current requirements with their own bar association and legal counsel before go-live.<\/p><h2>Implementation and buying considerations<\/h2><p>Setting up an AI intake assistant for a law firm follows the same general process as any SteadyCall deployment: a discovery call to define your firm&#8217;s specific intake questions, disclosure language, and handoff rules, followed by a setup fee that starts from $2,000 and scales with the complexity of your call flows \u2014 a firm with multiple practice areas and detailed screening logic will typically involve more configuration than a single-practice-area firm. Onboarding, testing, and go-live generally take about one week from payment. Once live, the monthly subscription starts at $500 per month plus usage beyond the base allocation, billed month-to-month with real-time usage visibility in your private dashboard, and a two-week notice period to cancel.<\/p><p>Before committing, it is worth deciding internally, with input from firm leadership and, where useful, your malpractice carrier or bar counsel: what information the assistant is authorized to collect, what disclosure language callers will hear, which calls must always route to a live person or an attorney, and how call transcripts will be reviewed and retained. SteadyCall&#8217;s dashboard gives you the transcripts and analytics to support that review, but the substantive policy decisions about what the assistant may and may not say belong with the firm.<\/p><h2>Why this fits firms that cannot staff around the clock<\/h2><p>A firm does not need to hire a night-shift receptionist to stop losing calls after hours. An AI assistant configured around your firm&#8217;s specific screening questions and boundaries gives every caller an immediate answer, captures the information your intake team needs to follow up quickly, and leaves every legal judgment call \u2014 and every final acceptance decision \u2014 with your attorneys. Learn more about <a href=\"https:\/\/steadycall.site\/#how-it-works\">how SteadyCall works<\/a> and review <a href=\"https:\/\/steadycall.site\/#features\">SteadyCall features<\/a> before your discovery call.<\/p>\n<hr><h2 id=\"faq\">Frequently Asked Questions<\/h2><div class=\"scc-faq\"><details><summary>Can the AI assistant give legal advice to callers?<\/summary><p>No. The assistant is configured to collect intake information and handle scheduling and general firm information only. Any request for legal advice or an opinion on a matter should be routed to your attorneys, and your firm defines exactly where that line falls during setup.<\/p><\/details><details><summary>Does the assistant need to disclose that it is AI, or that the call is recorded?<\/summary><p>Disclosure requirements vary by jurisdiction and are evolving. In Canada, PIPEDA generally requires that callers be informed a call is being recorded and told the purpose, per Office of the Privacy Commissioner guidance. In the US, recording-consent rules differ by state, and AI-disclosure requirements are still being debated at the federal level. Your firm should confirm current requirements with your own bar counsel and build the appropriate disclosure language into your call script during onboarding.<\/p><\/details><details><summary>What happens to a caller in a genuine emergency or crisis?<\/summary><p>Your firm defines handoff rules during the discovery call, and calls that indicate an emergency or high-risk situation should be configured to route immediately to a live person rather than continue through automated intake.<\/p><\/details><details><summary>How long does it take to get an AI intake line live?<\/summary><p>Typically about one week from payment, covering discovery, setup of your firm&#8217;s specific intake questions and handoff rules, testing, and go-live with dashboard access.<\/p><\/details><details><summary>What does this cost for a law firm?<\/summary><p>Setup starts from $2,000 and scales with the complexity of your intake workflows and practice areas. The monthly subscription starts at $500 plus usage beyond the base allocation, billed month-to-month. See <a href=\"https:\/\/steadycall.site\/#pricing\">SteadyCall pricing<\/a> for the general structure.<\/p><\/details><details><summary>Can we cancel if it does not work for our firm?<\/summary><p>Yes, the service is month-to-month with a two-week cancellation notice. There is no trial period, and the setup fee is non-refundable once work has begun, so it is worth using the discovery call to confirm the workflow fits your firm before proceeding.<\/p><\/details><details><summary>Will this replace our intake staff or paralegals?<\/summary><p>It is designed to handle the repetitive, after-hours, and overflow portion of call answering, not to replace the judgment of staff who screen cases or attorneys who make acceptance decisions. Many firms use it to make sure no call goes unanswered while keeping staff focused on higher-value work.<\/p><\/details><\/div>\n<div class=\"scc-sources\"><h3>Sources<\/h3><ol><li><a href=\"https:\/\/www.ncbar.gov\/for-lawyers\/ethics-and-governing-rules\/rules-of-professional-conduct\/10-119-client-lawyer-relationship\/16-confidentiality-of-information\/\" target=\"_blank\" rel=\"noopener noreferrer\">North Carolina&#8217;s Rule 1.6<\/a><\/li><li><a href=\"https:\/\/www.priv.gc.ca\/en\/privacy-topics\/privacy-laws-in-canada\/the-personal-information-protection-and-electronic-documents-act-pipeda\/pipeda_brief\/\" target=\"_blank\" rel=\"noopener noreferrer\">Personal Information Protection and Electronic Documents Act (PIPEDA)<\/a><\/li><li><a href=\"https:\/\/www.priv.gc.ca\/en\/privacy-topics\/surveillance\/02_05_d_14\/\" target=\"_blank\" rel=\"noopener noreferrer\">Office of the Privacy Commissioner of Canada<\/a><\/li><li><a href=\"https:\/\/www.govinfo.gov\/content\/pkg\/BILLS-119hr9619ih\/html\/BILLS-119hr9619ih.htm\" target=\"_blank\" rel=\"noopener noreferrer\">People-First Chatbot Act<\/a><\/li><li><a href=\"https:\/\/www.ftc.gov\/policy\/advocacy-research\/tech-at-ftc\/2024\/01\/ai-companies-uphold-your-privacy-confidentiality-commitments\" target=\"_blank\" rel=\"noopener noreferrer\">Federal Trade Commission has stated<\/a><\/li><\/ol><\/div>\n<\/article>\n<section class=\"scc-cta-band\">\n  <h2>See how an AI intake line would work for your firm<\/h2>\n  <p>Book a discovery call to define your firm&#8217;s specific intake questions, disclosure language, and human handoff points before anything goes live.<\/p>\n  <a class=\"btn-primary\" href=\"https:\/\/steadycall.site\/#book\">Book a call with SteadyCall \u2192<\/a>\n<\/section>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>SteadyCall&#8217;s AI voice assistant answers new-client intake calls 24\/7 for law firms, screens the basics, and hands off to attorneys when legal judgment is needed.<\/p>\n","protected":false},"author":2,"featured_media":231,"parent":79,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-templates\/template-pagebuilder-full-width.php","meta":{"_yoast_wpseo_focuskw":"ai intake agent for law firms","_yoast_wpseo_title":"AI Receptionist for Law Firms | 24\/7 Intake Calls | SteadyCall","_yoast_wpseo_metadesc":"SteadyCall's AI voice assistant answers new-client intake calls 24\/7 for law firms, screens the basics, and hands off to attorneys when legal judgment is 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